Publication Details
Abstract
The research dealt with the quality of tourism service through five dimensions, namely (cost - quality - flexibility - delivery time - reputation), as an explanatory variable, and also dealt with information technology as a response variable through five dimensions, which are (devices and equipment - software - applications - human resources - Communication networks). The research aimed to identify the improvement in the quality of tourism services by relying on information technology. The research community consisted of selected companies for Pilgrimage and Umrah in the capital Iraqi - Baghdad. The number of these companies was (12) companies. The research included two hypotheses to test the relationship and impact between variables. The research and results were extracted using the statistical program (SPSS). The research included the following topics: -
The first domain: - Research methodology.
The second domain: A conceptual framework for tourism service quality.
The third domain: - A conceptual framework for information technology.
Fourth domain: - The practical aspect.
The fifth domain: Conclusions and proposals.