Publication Details
Abstract
This research aims to explore the role of human resources re-engineering as an independent variable in enhancing the quality of university service, in order to keep pace with the requirements of the fourth revolution in education and raise the scientific level that civilized societies seek. This research comes in light of the large gap between the intellectual proposal and the practical reality in Iraqi universities, which calls for the need to adopt innovative strategies to restructure human resources in line with technological transformations and modern requirements. Data was collected through a questionnaire distributed to 30 administrative leaders at the College of Engineering at Al Qasim Green University. The data was processed and hypotheses were tested using a number of statistical methods. The results showed a correlation and statistical effect between human resources reengineering in its dimensions and the quality of university service. The strongest positive correlation was between the organizational dimension and service quality, while the weakest correlation was between the technological dimension and service quality, which was also positive.
The value of the research lies in its focus on the human element and studying the surrounding conditions and means of improving them. It provides practical solutions to problems in the field of human re-engineering, in addition to providing indicators that help managers adopt a human re-engineering approach to achieve change and quality in university service.