Publication Details
Abstract
The current study aims to demonstrate the impact of human resources' knowledge accumulation on improving service quality within the research community, which is represented by specialist physicians at Al-Kafeel Specialist Hospital in the holy Karbala Governorate. The research sample consisted of (144) specialist physicians. To achieve this, the independent variable, human resources' knowledge accumulation, was measured using three sub-dimensions: (knowledge integration, knowledge absorption, and knowledge sharing). The dependent variable, service quality, was measured using five sub-dimensions: (tangibility, reliability, safety, responsiveness, and empathy). To reach the results, the descriptive-analytical approach was used, and data was collected through a questionnaire. The research relied on a set of statistical methods, including confirmatory factor analysis, Cronbach's alpha, and descriptive statistics, including arithmetic mean, standard deviation, and relative importance. It also relied on analytical statistical tools, including structural equation modeling and correlation coefficients. Based on ready-made programs (SPSS V.25; AMOS V.25; Excel 2013), the research was conducted. The research reached a set of conclusions, the most prominent of which is the existence of a significant effect between the knowledge accumulation of human resources and the quality of service among specialist physicians at Al Kafeel Specialist Hospital.