Implementation of E-Government Based on Public Services at the Jenamas Sub-District Office, South Barito Regency

The Jenamas Sub-district Office is one of the sub-districts in South Barito Regency that provides public services in the field of E-Government. Public services in the field of E-Government in Jenamas District include the creation of referral letters for Family Cards, Business Permits, and domicile certificates. As for the problems encountered at the Jenamas District office in implementing E-government, they are inadequate facilities and infrastructure, inaccurate service timeframes, and a lack of employe discipline. The purpose of this study is to determine the implementation of e-government based on public service at the Jenamas District Office, South Barito Regency, and the factors that influence it. This research uses a qualitative approach with a descriptive-qualitative type. The data source was obtained thru random sampling, totaling 10 people. The data collection techniques used are observation, interviews, and documentation. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Data validity includes prolonged observation, increased persistence, triangulation, negative case analysis, using references, and member checking. The results of this study indicate that the implementation of e-government based on public service at the Jenamas District Office in South Barito Regency is still not good because: first, the handling of existing problems at the Jenamas District Office is still not good due to the persistence of issues such as Wi-Fi and the lack of expert staff. Second, the available expert staff at the district office do not include experts in the field of technology. Third Aspect, Accurate service provision is still lacking because people often have to wait for employes who arrive late. Fourth, the readiness for E-Government implementation is still lacking because the sub-district head does not provide Wi-Fi. Fifth, the availability of E-Government implementation at the Jenamas sub-district office is still lacking. The tools provided by the Jenamas sub-district office are still insufficient for implementing E-Government. Sixth, transparency to the public is still not good; there is still no openness of information for the public. Seventh, the comfort provided by the Jenamas sub-district office is still not considered good because many people still complain about the services provided, such as the long time it takes to process documents. The factors hindering the implementation of E-Government include the IndiHome network not yet reaching the Jenamas sub-district and the lack of technology experts. Supporting factors include Presidential Instruction No. 3 of 2003 on national policies and strategies for E-Government development. To improve the implementation of e-government based on public service at the Jenamas District office in South Barito Regency, it is recommended that the Jenamas District Head request expert assistance from higher-level agencies and provide networks such as Wi-Fi. Meanwhile, employees are expected to improve their discipline and public outreach.