Digital Governance and Public Service Delivery in Rivers State, 2019-2022

The study investigated the impact and challenges of digital governance and public service delivery in Rivers State between 2019 and 2022. The specific objectives of the study were to investigate the challenges of digital governance in Rivers State, and to determine the measures for addressing them. On the method of data collection, the study made use of secondary data. Consequently, scholarly materials such as journals, internet services, books, and other published materials that are associated with the subject matter were used. It also involved the use of content analysis. From the extant literature surveyed, the study found that: Rivers State Civil Service applies digital governance in service delivery, that the application of digital governance by the State Civil Service has positively affected public service delivery, and that there are some challenges to the application of digital governance in Service delivery in Rivers State. The study thus concluded that though digital governance is a dependable method of bringing good governance to the people through improved access to services, enhanced efficiency and transparency, empowered citizen engagement, data-driven decision making, innovation and economic growth, yet it is not without its challenges. Among others, the study recommended that, the government of Rivers State should provide functional computers, employ highly skilled ICT personnel as well as provide training opportunities to regularly update worker’s knowledge on modern trends in ICT, thereby promoting the application of digital governance and bringing about effective service delivery in the State.