Conflict Management Techniques and Performance of Healthcare Workers in Anambra State General Hospitals (2014-2023)

This study investigates the effect of different conflict management techniques—namely integration, avoidance, accommodation, and mediation—on the performance of healthcare workers in general hospitals in Anambra State. It aims to assess how these techniques influence key performance indicators such as quality of patient care, work efficiency, teamwork, and job satisfaction. The study employed a quantitative research design using a survey method to collect data from healthcare workers across selected general hospitals in Anambra State. A structured questionnaire was administered to 383 respondents to measure their perceptions of conflict management techniques and their effects on performance metrics. Data were analyzed using Pearson correlation coefficients and regression analysis to test the hypotheses. The findings highlight the varying impacts of conflict management techniques on different aspects of healthcare worker performance. Integration and mediation techniques are beneficial in enhancing patient care quality and job satisfaction, respectively. However, avoidance techniques may hinder work efficiency, while accommodation positively influences teamwork. The study recommends that healthcare managers prioritize training in integration and mediation techniques to improve overall performance and job satisfaction. Additionally, strategies need to be developed to address the inefficiencies caused by avoidance and to reinforce the positive effects of accommodation on teamwork.