Publication Details
Abstract
Employee performance is one of the main factors in the success of a company, especially in the banking industry which is highly dependent on the quality of service, one of which is at KB Bank KC Jember, Good work-life balance plays an important role in maintaining employee welfare, reducing stress, and increasing work productivity. Fair and proportional incentives for employee contributions serve as external motivators that encourage increased performance. Based on the analysis of employee performance data at KB Bank KC Jember in 2020-2024, it was found that the decline in performance that occurred was related to these factors. This study uses a descriptive analysis method with a quantitative approach to measure the relationship between work-life balance, incentives, and self-efficacy on employee performance. The results of the study show that poor work-life balance causes increased work stress, inadequate incentives reduce motivation, and low self-efficacy hinders the achievement of optimal performance. Therefore, companies need to take strategic steps to improve employee welfare, provide more competitive incentives, and increase employee self-confidence through training and skills development.