Publication Details
Abstract
The issues of improving service quality through effective personnel management in the hospitality industry are considered. Management methods used to increase employee efficiency and support their motivation and their impact on performance indicators are analyzed. In particular, the processes of motivating employees, ensuring their professional development and monitoring their activities are considered. In conclusion, the important role of personnel management in providing high-quality service in the hospitality industry is emphasized. This is a key factor in ensuring customer satisfaction and increasing the competitiveness of the company.