Publication Details
Abstract
Problems faced related to the quality of public services at UPT. The Hayaping Health Center, Awang District, East Barito Regency, namely the responsiveness of service officers who are still not optimal, the service time is not good and the lack of information provided is seen from the limited information facilities. The purpose of this study is to determine the quality of public services at UPT. Hayaping Health Center, Awang District, East Barito Regency and the factors that influence the quality of public services at UPT. Hayaping Health Center, Awang District, East Barito Regency. This study used descriptive qualitative method. Data collection techniques through observation, interviews and documentation. This study took 11 research informants using the Snowball Sampling Technique. Data credibility tests include extending observations, increasing persistence, using reference materials and member checking. The results of this study state that the quality of service at UPT. Hayaping Health Center, Awang District, East Barito Regency, is quite good in terms of several aspects, namely: First, Reliability includes the timeliness of service which is considered poor, Second, Responsiveness includes responsiveness in the response of officers classified as not good, Third, Competence includes, the expertise of officers in service is sufficient good. Fourth, Accessibility includes the willingness of officers to serve quite well. Fifth, politeness includes services that do not discriminate which are considered good. Sixth, communication including the availability of information media is considered not good, the willingness to listen to the community is considered good. Seventh, credibility includes public trust is considered good. Eighth, Empathy includes the attention of officers who are considered quite good, understand the needs that have been given to the community properly. Ninth, Physically including the service room is considered not good, the appearance of the officers is considered good according to the provisions. Factors that affect the quality of service at UPT. Hayaping Health Center, Awang District, East Barito Regency includes inhibiting factors, namely the level of education of employees who are still uneven, it is known that some employees are classified as not good at carrying out their duties, and comfort for the community is not fully optimal because the location of the vehicle parking is not well organized, then the driving factor namely a high sense of work responsibility in providing community services. So that the quality of service at UPT. Hayaping Health Center, Awang District, East Barito Regency to be optimal, it was suggested to the Head of UPT. The Hayaping Health Center, Awang District, East Barito Regency, has increased supervision in the implementation of public health services so that officers provide services in accordance with the provisions, officers improve the quality of their services by being more responsive to the community and the community plays an active role in providing suggestions and criticism.