Publication Details
Issue: Vol 2, No 4 (2024)
ISSN: 2993-2750
Abstract
In the tourism and hospitality industry, the success or failure of our businesses and destinations depends on service. Some, however, deliver consistently higher levels of customer service. Why and how are they able to do this? This chapter will try to answer these questions as we explore the fundamentals of customer service in the context of a competitive global tourism environment.
Keywords
tourism
customer service
tourism service
staff
quality of service
tourists.