Personnel Competencies in the Field of Tourism Personnel Management

Objective. In this paper has been analyzed personnel competencies in the field of tourism personnel management. By the author has been described the content of the competency-based approach from the point of view of the specific characteristics of employees in the tourism sector. In addition, this article analyzes the general classification of competencies, on the basis of which a model for the formation of universal competencies of tourism employees has been developed.
The purpose of the study is to create a model for the formation of universal competencies of employees at tourism enterprises.
                                      Methods.
The study was carried out on the basis of content analysis of scientific works and methods devoted to the problems of forming and assessing universal competencies in tourism enterprises.
                                      Results.
The formation of universal competencies for work in the field of tourism should be carried out on a systematic basis, starting from various levels of the education system, and supplemented with current practices integrated in the process of advanced training and retraining.
                                      Conclusions.
The most effective model for the formation of universal competencies of tourism personnel will be implemented in the context of network interaction with the involvement of interested business entities and management of the tourism and recreational complex. Practice-oriented experience, transformed by specialists in the process of scientific and teaching activities, conducting master classes and professional tests with students studying in the areas of economics and management in the field of tourism, will be useful.