Publication Details
Issue: Vol 2, No 6 (2025)
Pages: 173-177
ISSN: 2997-3899
Abstract
The tourism industry is highly competitive and service quality plays a critical role in attracting and retaining customers. This article explores modern methods used to improve service quality in the tourism sector, including digital technologies, customer relationship management, staff training, and personalized services. The study highlights the importance of integrating these approaches to enhance customer satisfaction and promote sustainable growth in tourism.
Keywords
Tourism
Service Quality
Digital Technologies
Customer Relationship Management
Personalized Service
Staff Training
Customer Satisfaction