The Role of Information and Communications technology and its Impact in Hotel Crisis Management: An Exploratory Study of Administrative Workers' Sample Opinions in First-Class Hotels in Baghdad Governorate

The research aims to clarify the role of information and communications technology and its impact on hotel crisis management through an exploratory study of administrative workers' sample opinions in the first-class hotels in Baghdad Governorate. With the acceleration of the pace of technological progress, the scope of reliance on information and communications technology began to expand, to include various vital fields, including Hotel crisis management, as hotel organizations must benefit from applications of information and communications technology in managing the crises, they face in the hotel sector. The research dealt with theoretical and scientific analysis of each of these terms separately and the relationship of influence that exists between them. The research included the following domains: -
The first domain: - Research methodology.
The second domain: A conceptual framework for information and communications technology.
The third domain: A conceptual framework for hotel crisis management.
Fourth domain: The practical aspect.
The fifth domain: Conclusions and suggestions.