Publication Details
Abstract
One of the supporting factors for the role of the health centre to be carried out well is the job satisfaction of its employees. By understanding and measuring job satisfaction, organisations can identify areas for improvement and implement strategies to improve working conditions and employee well-being, which in turn can bring benefits to individuals and the organisation as a whole. The purpose of this study is to explore the relationship between emotional intelligence, work engagement, and procedural justice on job satisfaction. An in-depth understanding of these aspects is expected to provide a holistic view in enhancing the performance of community health centres, improving service quality, and ultimately, improving the well-being of the people in South Sumatra. This study uses quantitative methods and SmartPLS 4.1 for statistical analysis. The population in this study consisted of all nurses in health centres in South Sumatra, which amounted to 7,474 people, spread across 348 health centres. The sampling method used is proportional random sampling, which is a random but proportional sample selection based on the distribution of health centres in each district/city. The sample used in this study consisted of 560 nurses in 66 health centres in South Sumatra. The results of this study indicate that emotional intelligence, work involvement, and procedural justice have a significant effect on job satisfaction. The results of hypothesis testing confirm that work engagement mediates the effect of emotional intelligence on job satisfaction. However, procedural justice is not proven to mediate the effect of emotional intelligence on job satisfaction. The novelty of this research lies in the inclusion of the mediating role of work engagement in mediating the effect of emotional intelligence on job satisfaction. In addition, this study is also different from previous studies in terms of the object of research, namely puskesmas nurses in South Sumatra.