Effective Use of ICT in the Management of Digital Services

This article analyzes the issues of effective use of information and communication technologies (ICT) in managing digital services. The study examined the trends in the development of digital services in Uzbekistan, the state of the Internet infrastructure, the level of digital literacy, and the activities of public services portals. It also identified the main problems encountered in the implementation of digital services, including the lack of integration of information systems, cybersecurity risks, and the shortage of qualified personnel.
Based on the results of the research, proposals were made to improve the efficiency of digital services, develop infrastructure, create a unified database, introduce artificial intelligence and modern technologies, and improve digital literacy.
The results of the article are important for accelerating digital transformation in the public administration system and improving the quality of services provided to the population.