Publication Details
Issue: Vol 4, No 7 (2021)
ISSN: 2576-5973
Abstract
This article proposes a model of audit of service quality based on the definition of the list and quality indicators of services, the collection of information on the quality of services, the formation of its database and the improvement of innovation management system for service quality in the enterprise. There is also a block diagram model of the formation of economic efficiency from the introduction of innovations in the system of quality management of services in enterprises.
Keywords
quality
quality of services
audit
internal audit
internal audit indicators
block diagram model