Influences of Workload and Work Stress Toward Personnel Performance by Organizational Citizenship Behavior (OCB) as an Intervening Variable in Personnel (Case Study on Brimob Unit Staff of the Regional Police Force of North Sulawesi Province)

Human resources have a very important role in achieving the goals of an organization. Existence Human Resources become crucial in the process of organizational development, providing the necessary impetus to achieve the desired progress and goals. In the context of organizational activities, roles Human Resources be a determining factor in operational effectiveness. The hope is that an organization is able to continue to improve quality Human Resources that he has. The National Police Mobile Brigade has the task of maintaining domestic security from the threat of high-intensity crime. The success of the Indonesian Police Mobile Brigade Corps in dealing with threats security and public order (Public Security)in Indonesia cannot be separated from the support of the community, nation and state who want to create a sense of security and comfort in this country. The aim of this research is to analyze the impact of workload and work stress on personnel performance, with organizational citizenship behavior (OCB) as an intervening variable in North Sulawesi Police Mobile Brigade staff personnel. The research sample consisted of 162 personnel from the North Sulawesi Police Mobile Brigade unit. The data analysis technique used is path analysis using the SPSS 25 application. The research results show that workload and work stress have a positive and significant influence on organizational citizenship behavior. Apart from that, workload, work stress, and organizational citizenship behavior also have a positive and significant effect on the performance of North Sulawesi Police Mobile Brigade staff personnel. Organizational citizenship behavior (OCB) can function as a mediator in the relationship between workload and work stress on personnel performance.