Effectiveness of Total Quality Management on Strategic Planning and the Importance of Stakeholders as a Mediator

This study found the impact of the dimensions of total quality management (Reliability- RE, Assurance – AS, and Empathy – EM) on Strategic Planning (SP) and Stakeholders (ST) as a mediator. This study sought to identify the various and multiple dimensions of variables through use of modern technology that helps to compete with other organizations. A targeted sample of employees in the General Iron and Steel Company / Iraq. A questionnaire form was used to distribute it to the targeted sample to collect information that researcher needs when distributing it to company’s employees. (160) were distributed and (8) were incorrect. The net target sample was (152) that he obtained. To obtain results, the researcher relied on the statistical analysis of the results on SPSS and SmartPLS 4. The results were supportive and necessary, as well as the conclusions urged by researcher, confirming the importance of total quality management for strategic planning and the importance of stakeholders in transferring modern information to organizations. The researcher emphasized the role of the dimensions of total quality management in achieving positive and supportive results. From the beginning, the researcher expected employee satisfaction in this study, which he paid close attention to through his communication with employees in the company, and was hypothesis (6) positive and (1) negative.