Service Quality at the Awayan Sub-District Office, Balangan Regency

Public services are activities or series of activities in order to fulfill service needs in accordance with regulations, the problems faced include the completion of services that are relatively slow, lack of employee resources who master technology related services and less available information media related to service mechanisms. The purpose of this study was to determine the quality of service at the Awayan District Office, Balangan Regency and the factors that affect the Quality of Service at the Awayan District Office, Balangan Regency. This study uses a qualitative approach with descriptive-qualitative research type. Data collection techniques are interviews, observation and documentation. The source of the data in this research is taking informants totaling 10 people with purposive sampling technique. After the data is collected, it is analyzed using techniques including data reduction, data presentation, and drawing conclusions. Data Credibility Test includes extending observations, increasing persistence, using reference materials and member checking. The results of the study indicate that the Quality of Service at the Awayan District Office, Balangan Regency is considered quite good in terms of the First, Tangible includes the appearance of officers who are classified as good, the equipment/communication/sound system is classified as poor, Second, Empathy includes good attention to the community, ability serving people who are not good, Third, Quick Response includes providing services correctly which are considered good and employees who deal with these services have been given services correctly and procedurally, the right service time is classified as not good Fourth, Reliability includes the ability to provide services according to promises made can be achieved well and trusted services can be given well, Fifth, certainty includes confidence that can be achieved well and trust will grow well, honesty which is classified as good seen from service officers carrying out their duties with a sense of honesty high and consistent service officers who are good in carrying out their duties according to regulations. Factors that affect the quality of service at the Awayan District Office, Balangan Regency, consist of inhibiting factors, namely the completion time is not good because it is quite long in the completion process and the information system is still not good related to the procedure mechanism and service requirements, then the driving factor is employee cooperation is classified as good in an effort to overcome work problems and high work professionalism by service officers in providing services to the community In order for the quality of service at the Awayan District Office of Balangan Regency to be achieved optimally, it is recommended that the Awayan District Head of Balangan Regency provide more supervision to service officers, service officers to provide optimal service with a friendly and responsive attitude, the community is more active in seeking service information.