Implementation of E-Government in Improving Public Services in the Cominfo Department Gorontalo City

Based on the New Public Management paradigm, this study aims to find out and describe at how E-Government is being implemented in the Communication and Information Service of Gorontalo City to enhance public services. It fills a knowledge gap about the real-world effects of regional autonomy laws on public service delivery. The study employed a qualitative methodology, gathering data via key informant interviews and observations, and utilizing Miles and Huberman's interactive model for analysis. The study's objective is to assess the results and critical success elements of e-governance programs. The findings demonstrate significant improvements in public trust, openness, and service efficiency, which are enabled by strong stakeholder collaboration, enough funding, and an innovative culture. These findings underscore the need for extensive support structures for effective policy creation and public administration. They also have important implications for successful E-Government implementation.