Publication Details
Abstract
The rapid digital transformation of the banking sector has significantly reshaped the delivery of financial services, turning mobile applications into comprehensive financial platforms accessible 24/7. In Uzbekistan, the expansion of digital banking has enhanced convenience and financial inclusion, while simultaneously raising concerns regarding cybersecurity and customer trust.
This study examines the relationship between the development of digital banking services, the level of customer trust, and emerging cybersecurity challenges. The research is based on a systematic analysis of scientific literature and statistical data reflecting the growth of digital payment systems. Particular attention is given to modern cyber threats, including phishing, social engineering, artificial intelligence-based attacks, and vulnerabilities in banking application programming interfaces (APIs).
The findings indicate that customer trust is a critical determinant of the sustainable development of digital banking. Trust is influenced by multiple factors, including service reliability, data protection, and transparency of financial operations. At the same time, increasing digitalization expands the attack surface, requiring banks to implement advanced security measures such as multi-factor authentication, encryption, and AI-driven fraud detection systems.
The study concludes that achieving a balance between user convenience and robust cybersecurity is essential for maintaining customer trust and ensuring the long-term stability of the banking sector. Strengthening cybersecurity frameworks and promoting user awareness are identified as key priorities for the continued development of digital financial services in Uzbekistan.