Publication Details
Journal: Web of Synergy: International Interdisciplinary Research Journal
Issue: Vol 2, No 5 (2023)
Pages: 650-653
ISSN: 2835-3013
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Abstract

A service level agreement (SLA) is an agreement between a service provider and a customer that specifies specific service levels in the short term. This agreement can be formal or informal between two companies, such as an understanding between two departments of a company.

Keywords
SLA ISO 9000 TQM Total Quality Management
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