Publication Details
Abstract
The service sector has witnessed significant transformations in recent years, largely driven by innovations in technology, business models, and customer experiences. Small businesses and entrepreneurs operating in this sector have increasingly leveraged new approaches to stay competitive, address evolving consumer demands, and optimize operations. Innovations in digital technologies, platform-based business models, and customer-centric strategies are reshaping the landscape of entrepreneurship in services. This article delves into the various innovative trends and their implications for small businesses in the service sector, including the rise of automation, the gig economy, digital marketing, and service customization. It also explores the challenges these innovations pose and the opportunities they create, as well as the role of policy and infrastructure in facilitating this shift.