Total Quality Management Practices and Service Delivery in the Hospitality Industry: Evidence From Selected Hotels in Awka Metropolis, Anambra State
Ezeanokwasa Francisca Nkiruka; Ezenwuba Paul Chukwujekwu; Ezichi-Obasi, Judith
This study investigates the influence of Total Quality Management (TQM) practices on service delivery, with a specific focus on customer loyalty in selected hotels within Awka Metropolis, Anambra State, Nigeria. Data were collected from 127 respon...