Service Providers and Evaluating Them Based on Service Quality, Value Proposition, Customer Experience, Brand Equity, and Agility Indicators
Usmonov Maxsud Tulqin o'g'li; Qodirov Farrux Ergash oâgâli
This paper identifies a structured system of factors that shape the competitiveness of service providers and proposes an assessment methodology based on five integrated indicator blocks: service quality, value proposition, customer experience, bra...