THE EFFECT OF SERVICE QUALITY, PATIENT RELATIONSHIP MANAGEMENT AND SERVICE FAIRNESS ON LOYALTY THROUGH PATIENT SATISFACTION OF TYPE B HOSPITALS IN DKI JAKARTA
Setiawan Eko Rudianto; Nur Sayidah; Slamet Riyadi; Siti Marwiyah; Sukesi; Aminullah Assagaf; Liosten R. R. Ully Tampubolon; Eric Ulul Albab
Objective:Â This study aims to (1) examine the influence of service quality, patient relationship management, and service fairness on patient satisfaction and loyalty, and (2) test whether patient satisfaction mediates the influence of service qual...