QUALITY OF HUMAN RESOURCE SERVICES IN OUTPATIENT CARE ON OUTPATIENT SATISFACTION IN HOSPITALS (SYSTEMATIC LITERATURE REVIEW)
Lia Mirawati; M. Rizal Fauzi; Yani Restiani Widjaja
This study aims to assess the relationship between the quality of outpatient human resource (HR) services and outpatient satisfaction in hospitals through a systematic literature review method. The quality of health HR services is an important factor that affects patient satisfaction, which can u...